Refund Policy

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Refund Policy

CANCELLATION POLICY

First night’s deposit is due upon booking. Any cancellations made less than 72 hours prior to arrival date forfeit the entire deposit. Any cancellations made outside of the 72 hour time frame are subject to a $25 cancellation fee along with the non refundable $15 booking fee.

RENTAL AGREEMENT

Thank you for choosing Sandcastle online booking service. The price shown in your email receipt is the net price excluding any extras that you may require, and local taxes for the property. Complete the information in your receipt by clicking reserve to view complete pricing, rental details and complete your reservation. You will be given a confirmation number. Please refer to your number on any correspondence.

We are a family oriented business for condominiums that are privately owned and located on Mustang Island, Texas. All parties must be 21 years of age or older unless accompanied by a parent; 25 years in the month of March, please do not plan large parties, or plan to exceed the number of people allowed in each unit. If you are planning a family gathering, please let us know in advance, as we will try and accommodate the number of guests in several closely grouped units.

The Sandcastle Condominium is not responsible for changes in furnishings, bed arrangements, and equipment made by the homeowner.

Once you reserve the unit, a deposit is due equal to one nights stay. Each unit reserved will be charged a $15.00 Non-Refundable booking fee. Advanced deposits may be made by credit card, check or money order. Upon arrival at The Sandcastle, we will gladly accept cash, personal checks and credit cards for the total balance due. Credit card information must be provided to serve as an initial hold on your reservation, and will be charged for the first night plus 13% tax for the deposit.

We reserve the right to cancel any reservation made under false pretenses, for groups exceeding the occupancy of the unit, violation of The Sandcastle pet policy, or for any other reason deemed appropriate by management and/or in the best interest of the owner. We hold the person whose name appears on the lease responsible for any payments, damages, and all other responsibilities of the license agreement.

Refund and cancellation information will be provided with the confirmation letter. Cancellations must be received and confirmed by The Sandcastle within 72 hours of the arrival date. Last minute cancellation or no-shows will result in the forfeiture of rental funds. All other cancellations are subject to a $25.00 cancellation fee.

Please keep in mind that this is a reservation request only. The Sandcastle strives to provide all guests a unique tropical destination. While Sandcastle Condominiums will make every effort to keep you in your chosen unit, we regretfully cannot guarantee a specific condo as all units are individually owned and some circumstances may arise outside of Sandcastle’s control. .Reservations made within seven (7) days of scheduled arrival will use the credit card presented to book as your reservation guarantee. If we are unable to reach you timely, your reservation may be cancelled.

Sandcastle Condominiums provides free wireless Internet access via an unsecured wireless network. It is strongly recommended that you do not use the network to transmit personal, financial, or legal data. Sandcastle Condominiums is not responsible for malicious theft or interception of data transmitted over the wireless network. Sandcastle Condominiums assumes no responsibility for the safety of your equipment or for harm done to your devices resulting while connected to the Sandcastle’s wireless service. Virus and security protection are the responsibility of the wireless user.

RESERVATION CONTRACT

Thank you for choosing Sandcastle online booking service. The price shown in your email receipt is the net price excluding any extras that you may require, and local taxes for the property. Complete the information in your receipt by clicking reserve to view complete pricing, rental details and complete your reservation. You will be given a confirmation number. Please refer to your number on any correspondence.

We are a family oriented business for condominiums that are privately owned and located in Port Aransas, Texas. All parties must be 21 years of age or older unless accompanied by a parent; (25 years in the month of March), please do not plan large parties, or plan to exceed the number of people allowed in each unit. If you are planning a family gathering, please let us know in advance, as we will try and accommodate the number of guests in several closely grouped units.

The Sandcastle is not responsible for changes in furnishings, bed arrangements, and equipment made by the homeowner.

Once you reserve the unit, a deposit is due equal to one nights stay. Each unit reserved will be charged a $15.00 Non-Refundable booking fee. Advanced deposits may be made by credit card, check or money order. Upon arrival at The Sandcastle, we will gladly accept cash, personal checks and credit cards for the total balance due. Credit card information must be provided to serve as an initial hold on your reservation, and will be charged for the first night plus 13% tax for the deposit.

We reserve the right to cancel any reservation made under false pretenses, for groups exceeding the occupancy of the unit, violation of The Sandcastle pet policy, or for any other reason deemed appropriate by management and/or in the best interest of the owner. We hold the person whose name appears on the lease responsible for any payments, damages, and all other responsibilities of the license agreement.

Refund and cancellation information will be provided with the confirmation letter. Cancellations must be received and confirmed by The Sandcastle within 72 hours of the arrival date. Last minute cancellation or no-shows will result in the forfeiture of rental funds. All other cancellations are subject to a $25.00 cancellation fee.

Please keep in mind that this is a reservation request only. The Sandcastle strives to provide all guests a unique tropical destination. While Sandcastle Condominiums will make every effort to keep you in your chosen unit, we regretfully cannot guarantee a specific condo as all units are individually owned and some circumstances may arise outside of Sandcastle’s control. Reservations made within seven (7) days of scheduled arrival will use the credit card presented to book as your reservation guarantee. If we are unable to reach you timely, your reservation may be cancelled.

Sandcastle Condominiums provides free wireless Internet access via an unsecured wireless network. It is strongly recommended that you do not use the network to transmit personal, financial, or legal data. Sandcastle Condominiums is not responsible for malicious theft or interception of data transmitted over the wireless network. Sandcastle Condominiums assumes no responsibility for the safety of your equipment or for harm done to your devices resulting while connected to the Sandcastle’s wireless service. Virus and security protection are the responsibility of the wireless user.

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